Return and Refund

GLIMRA&GEMORA Refund & Exchange Policy

Returns & Exchanges

Due to the nature of adult products, we accepts returns or exchanges only under the following conditions:

  • Unopened & Unused Items: Products must be in original sealed packaging with no signs of use.

  • Defective/Damaged Items: Contact us within 7 days of delivery with order details and photo proof.

  • Wrong Item Shipped: Notify us within 3 days of delivery.

Non-Returnable Items:

  • Opened or used products (for hygiene reasons).

  • Discreet packaging is not a valid reason for return.

Refund Process

  • Approved returns will receive a store credit or exchange. Refunds (if applicable) will be issued to the original payment method, minus shipping costs.

  • Return shipping is the customer’s responsibility unless the error is ours.

How to Request a Return

  1. Email Qianheexport@outlook.com with your order number and reason for return.

  2. We’ll respond within 2 business days with instructions.

  3. Our return address is Qianhezhihuikejiyouxiangongsi, Shenzhen, Guangdong, 5188000, Amanda, +86 13923803056

Note: We reserve the right to reject returns that don’t meet our policy.